What happens when things go wrong?
We want to know when things don't go the way you expected them
to. We are here to provide you with great homes and services,
and if we don't get it right, we want to know so we can do
something about it.
We have made it really easy for you to tell us when you feel we
could have done better and have opened up new ways for you to do
that in a way that is convenient for you.
If you do feel that you need to make a complaint or compliment
us, you can do so by visitng the Make a complaint or praise
You can also talk to a member of our Customer Service Centre on
0330 1234 034 they are committed to doing the
right thing and will work with you to resolve any problems you may
have experienced with our service.
View a presentation of how we're doing.