Bromford Group Repairs Policy
We ensure that our homes are well maintained through our planned maintenance programme.
The programme provides for improvements and replacement of kitchens, bathrooms, heating systems, etc. Our responsive repairs service is how we manage day-to-day and emergency repairs.
We aim to deliver the best possible service to our customers and currently have several different repairs policies and procedures in place across the Group.
We are working on bringing these together into one, so that we can provide you with an improved repairs and planned maintenance service in the future.
The revised repairs timescales we propose are as follows:
Immediate - within 2 hours
Defect which may lead to injury, property damage if left; examples are gas escapes, dangerous wiring etc., - under this category we will attend and make safe only i.e., board-up broken window.
Emergency - within 24 hours
Defects which may lead to injury or property damage if left, but do not require immediate action. Examples are total loss of power, loss of heating in winter months etc – under this category we will attend and make safe only. This will also include those "Right to Repair" defects that have a 3-day time limit on them.
Urgent – within 7 calendar days
Defects that cause inconvenience and require urgent attention but are unlikely to lead to injury or property damage; examples are loss of hot water or lighting failure to one room.
Routine - within 28 calendar days
Defects that do not fall into one of the other repairs categories or into the planned or void categories.
Planned
As required by the works but no longer than 60 days.
Defects that do not require a repair within one of the other repairs timescales
Major Works
As required by the works. Works ordered as part of a planned programme
Void
As required by the void property. Works required to bring empty homes back to Bromford Group’s Agreed Lettable Standard .
Have your say!
Let us know what you think of the new timescales by completing the online form below. Closing date for feedback is Friday 29th January.
Repairs Policy Feedback
We will update you soon – so keep an eye out for progress!