HomeZone Living Customer Handbook & Service Standards

Welcome to your customer information area - this is where you will find our Customer Service Promise and our Customer Handbook. The Customer Handbook is made up of a series of leaflets and should give you all the information you need.

Visit the HomeZone Living Useful Leaflets and Documents (external link) for other information that you may find useful, such as:

Click on the image below to view each leaflet. 

Our Customer Service Promise Leaflet About Us About your Tenancy Agreement
Guide to Aids and Adapatations for your home Anti-Social Behaviour Being Neighbourly
Equal opportunities for everyone Guide to Energy Efficiency How to make a complaint leaflet
Kepping your home in good repair Living in your home Moving into your new home
Moving Out - Your questions answered Service charges explained Servicing gas appliances in your home
Starter Tenancies Customer Involvement Your safety - our concern
Altering and Improving your home yourself Making Information Available Leaflet  Making a difference by giving your views leaflet