HomeZone Living Customer Handbook & Service Standards

Welcome to your customer information area - this is where you will find our Customer Service Promise and our Customer Handbook. The Customer Handbook is made up of a series of leaflets and should give you all the information you need.

Visit the HomeZone Living Useful Leaflets and Documents for other information that you may find useful, such as:

Click on the image below to view each leaflet. 

Our Customer Service Promise Leaflet About Us About your Tenancy Agreement
Guide to Aids and Adapatations for your home Anti-Social Behaviour Being Neighbourly
Equal opportunities for everyone Guide to Energy Efficiency How to make a complaint leaflet
Kepping your home in good repair Living in your home Moving into your new home
Moving Out - Your questions answered Service charges explained Servicing gas appliances in your home
Starter Tenancies Customer Involvement Your safety - our concern
Altering and Improving your home yourself Making Information Available Leaflet  Making a difference by giving your views leaflet