Online Customer Services

BACK

Welcome to the Online Customer Services area.  Here you will be able to:

  1. Make an online payment
  2. View your account online
  3. Report or track a repair online
  4. Make a complaint or compliment
  5. Aids and Adaptations
  6. Report anti-social behaviour
  7. View planned improvements to my home
  8. Tailor make your own home
  9. Find useful websites and advice

1. How to make a payment

You can pay your rent or other charges online in a quick and easy way. It’s safe too.  Allpayments.net is an online bill payment service. You can use this service to pay your rent and any other bills online 24 hours a day, 365 days a year. You will need your Allpay.net payment card and your debit or credit card. Go to www.allpayments.net to make a payment now. If you do not have a payment card, please contact your local office to request one. 

You can also pay by telephone, Direct Debit, swipe card or text message. Visit your customer area to find out more.

2. View my account online

For Fosseway and HomeZone customers this service will be available to you very soon. If you have a Bromford tenancy you can check your payment account online – this is a free service and is secure and simple to use. To use this service, please register for an ACCOUNT and PIN number. You will need to tell us your name, address, including post code, and a contact telephone number.  If you already have an account, log on now (opens new window).

3. Report or track your repair online

To report a fault or repair, fill in this form Report a Repair Online or call 0330 1234 034. This line is available 24 hours a day, 7 days a week (calls received outside of normal office hours, i.e. before 8am or after 6pm, weekends and bank holidays are for emergency repairs and anti social behaviour issues). If you want to text a repair, visit your relevant customer area for details.

If you have a Bromford tenancy you can also report and check on a repair you have already reported using Your Account. To use this service, please register for an ACCOUNT and PIN number. You will need to tell us your name, address, including post code, and a contact telephone number. If you already have an account, log on now (opens new window).  For Fosseway and HomeZone customers this service will be available to you very soon. 

^ Back to top

4. How to make a complaint

If you want to make a complaint or compliment us, you can phone us, write to us, email us, visit us or complain online now by filling in the form on the Help us to improve page.

View our Complaints Leaflet (opens new window) (1015KB) Adobe Acrobat File
View the full contact details for your local office.

Do you want to pay us a compliment?

We would also love to hear from you if you've received excellent customer service. Please send us an email.

5. Aids and adaptations to your home

Our aim is to provide homes where people really want to stay and sometimes this means making alterations to your home as your needs change. You or a member of your family may need an aid or adaptation to allow independent living.

What do I need to do?

If you think your home needs an aid or adaptation, you or someone acting for you can complete the online request form by following the link below or contact us with your request.

Visit the Aids and Adaptations page to complete an online request form.

^ Back to top

6. Report anti-social behaviour

A quick and easy way to report an incident or complaint of anti-social behaviour is to report it online.  Visit the Report anti-social behaviour page to complete the online form.  There are other ways to report anti-social behaviour:

7. View planned improvements to my home

We ensure that our homes are well maintained through our planned maintenance programme. The programme provides for improvements and replacement of kitchens, bathrooms, heating systems, etc. Our responsive repairs service is how we manage day-to-day and emergency repairs.  View planned maintenance improvements for:

 Fosseway Living planned improvements (opens new window) (45KB) Adobe Acrobat File

Planned improvements for Bromford Living, Bromford Support and HomeZone Living customers coming soon!

8. Tailor make your own home

As part of our planned improvements programme we are offering customers the opportunity to pick their products! Find out how you can tailor make your own home.

9. Useful Websites and Advice

Here you will find links to useful websites and helplines such as National Debt Line, Credit Action, Benefit Enquiry Line, Shelter, Child Support Agency and price comparison sites.

Access useful websites and advice.

^ Back to top