Frequently Asked Questions
Simply select a topic from the categories available below to get an answer to your question.
If you cannot find the answer you are looking for please email us at bsupport@bromford.co.uk or call and ask to speak to a member of our Bromford Support SOLVE Team on 0330 1234 034 and we will be able to answer any questions you may have. Our offices are open between 9.00am and 5.00pm - Monday to Friday. Calls to this number may be recorded for the purpose of training and improving our services.
Top Questions
What is Floating Support?
Floating Support is a flexible service providing or facilitating a range of low to medium support to people in their own homes or tenancies with the aim of enabling or maintaining independence. The service will assess an individual's needs and support access to other locally available services, both initially and in the longer term. When the support is no longer required, it will be floated off to another person who needs it. If a person needs support again it can return to them.
You can view our Floating Support leaflet and we also have an easy read version.
What is Sheltered Housing?
Sheltered Housing is high quality, safe accommodation provided specifically for people over the age of 55. Support can be provided to help individuals maintain their own tenancy although this is not compulsory.
You can also view our Sheltered Housing leaflet.
What is Supported Housing?
Supported housing is high quality, safe accommodation provided with support including intensive or supportive housing management. Support is provided through regular keyworking sessions
You can view our Supported Housing leaflet and we also have an easy read version.
Do I need permission to make alterations and improvements to my home?
Yes, you must get our written consent to make improvements to your home. You should do this by completing an application form. You must not start any work before getting our written consent. We may also need to inspect your home.
How can I make a complaint?
You can report your concerns to us by phone, in writing, by email, by calling into one of our offices, or by making an appointment for us to come and see you. We have a team of staff dedicated to helping you solve any problem you have. Your support worker or scheme manager will help you with this process. Please refer to our 'Complaints & Compliments' section for more information about making a complaint.
How can I get contents insurance for my home?
Bromford Support does not provide cover for any of your contents. We have negotiated on your behalf, with Royal SunAlliance, to provide you with their Household Contents Insurance Policy. Simply call 08457 337788 (local rate) for more details. You can also find your own contents insurance.
Who is my Support Worker or Scheme Manager?
Every scheme has a dedicated support worker who is based at that service. Sheltered housing scheme are slightly different and have a scheme manager. Scheme managers and support workers are based at the service during the week and will provide you with housing related support. They will give you contact details so that you can contact them if you need to do so.
When you are signed up on one of the Floating Support services, you will be allocated a support worker. They will provide you with housing related support and will arrange to see you on a regular basis. They will also give you contact details should you need to contact them between key working appointments.
How can I report a repair?
Visit our Repairs & Maintenance area for this information.