How we give customers a stronger voice
We are passionate about delivering a great service our customers would recommend to their friends and family. We want customers to really influence how we develop and keep improving services so that they fit people and places.
Our Customer Influence Statement 2009 sets out our priorities to give customers a stronger voice.
View our Customer Influence Statement (opens new window) (459KB) 
Customer Influence Assessment 08/09
Access our Customer Influence Assessment 08/09.
Access the Customer Influence Half Year Assessment (opens new window) (1.33MB)
See how we are doing against this in our Customer Influence Half Year Assessment (86KB)