Complaints and Compliments
We want all our customers to receive a high standard of service from us.
If you are not satisfied with our service, for any reason, please talk to us - your opinion is very important.
If we have made a mistake or you have received a poor service please let us know - we want to put it right quickly and fairly. View our Complaints Leaflet outlining our complaints process.
If you have a complaint to make there are a number of ways you can contact us:-
- By phone
- In writing
- Via email
- By visiting your local office
- Send us a Rant mail
- Leave us a message on the Rant Line.
View the full contact details for your local office.
- Online - please click on the link below to report your complaint online. Please note this form opens into a new window.
View our Complaints Review 2008/09 (opens new window) (50KB) 
Do you want to pay us a compliment?
Of course, we would also love to hear from you if you've received excellent customer service. Please send us an email.
You can also our Comments and Compliments Review 2008/09 (opens new window) (31KB)