Repairs and maintenance
The HomeZone Living Repairs Team provides a 24-hour repair service to all HomeZone Living’s rented properties. You can report a repair online below or call us on 0330 1234 034.
Our Responsibilities
We are responsible for keeping the structure and exterior of your home in good repair and for maintaining heating, sanitation and service installations. Our responsibilities cover fair wear and tear but not damage caused by tenants, other residents or their visitors.
To report a repair, simply call us on 0330 1234 034. We will be able to make a convenient appointment when our repair operative will be able to visit you.
You can also report a non emergency repair by text. Find out more by visiting the 'Texting a repair' page to the left of this page.
For more information on repair responsibilities and timescales please view the Leaflet - Keeping your home in good repair (opens new window) (370KB) 
or contact Customer Services.
| Category | Time | Details |
|---|---|---|
| Emergency | Within 24 hours | When there is a real danger to life or limb, major damage to the property, flooding or the home is insecure. |
| Urgent | Within 7 calendar days | Repairs that need to be carried out to overcome substantial inconvenience to the resident, to prevent immediate damage to the property, or where there is a potential health or security risk. |
| Routine | Within 28 calendar days | When the repair does not cause immediate inconvenience or pose any danger to occupants or members of the public. |
HomeZone Living's online repair reporting form
Routine repairs can also be reported using the online repair reporting form below. Simply complete all the fields below, click on the 'Submit' button and your repair request will be forwarded to a member of our Customer Services Team. They will process your report on the next working day, and arrange an appointment.
HomeZone Living Repairs request form
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